1. What are your opening hours?
Our showroom is open from 8:30am-5pm Monday to Friday (except public holidays) - please call 1800 683 477 for all enquiries.
2. Do you sell Australia wide?
Yes! We sell to all locations in Australia. We have great freight rates to all cities & regional areas.
3. Can I return or exchange my order?
We do not return or exchange for change of mind purchases.
4. Can I cancel my order?
Orders can be cancelled; however deposit payments towards the order which have been paid are not refundable. Special, custom or indent orders cannot be cancelled.
5. Do you offer volume discounts for large quantities?
Yes we do! Please contact our friendly sales staff to discuss on 1800 683 477.
6. If my order is damaged in transit - do you replace?
Yes! Please email an image of the damaged item/s through to us with a description within 3 days of receiving the delivery & we will dispatch replacements. *Subject to approval by Minesite Furniture
7. If I receive a faulty product - who should I contact?
Please contact our sales team on 1800 683 477, or email a photo & description through & we will immediately send a replacement. *Subject to approval by Minesite Furniture
8. What is the warranty on your products?
All our products come with either a 2 or 5yr warranty against manufacturing faults & defects - this does not include general wear & tear. Please contact us to find out the warranty details for an individual item.
9. I can't see what I'm looking for on your website - can you source a product for me?
Please contact our friendly sales team on 1800 683 477 & we will try our best to source what you are looking for! Please note, special orders which aren't part of our standard range cannot be cancelled.
10. What are your payment terms?
We require full payment prior to dispatch. If you don't require your furniture within 7 days from invoice date, a 50% deposit is required, then full payment prior to dispatch. When we don't have stock & the items ordered are on back order, a 50% deposit is required until the stock arrives, then full payment prior to dispatch.
11. How can I pay?
We accept payment by credit card (Mastercard & Visa only), direct deposit (bank details are provided on the invoice) & cheque. If you pay by direct deposit, please email or fax the remittance advice through to us to ensure there are no delays with the delivery.
12. What is the lead time from when I place an order?
If we have the items in stock, we will dispatch next day from receipt of payment. If items are not in stock, or are manufactured to order, we will advise you of the lead time when the order is placed. Minesite cannot guarantee transit times & does not accept responsibly for late deliveries if we have dispatched your order on-time.
13. Can I track my delivery?
Yes! Our dispatch team will send you an email once your order has been dispatched with the freight company’s details & consignment number for tracking your delivery. Minesite cannot guarantee the lead times specified by the freight company. If the delivery is delayed after we have dispatched your order, we do not take responsibility & ask you contact the freight company direct with any concerns. The freight companies Minesite uses to deliver your order do not specify a delivery time - they can only say between 9am & 5pm week days. You can see by tracking the consignment on the freight company's website when your order is on board for delivery.
14. Can I request the delivery driver calls me before delivery?
We can request that the delivery driver calls you before delivery, however we cannot guarantee this will happen.
15. Can you send me a pricelist for all your products?
Minesite doesn't have a pricelist. Prices are costed individually for every quote to ensure we can give you the best price possible! Please call 1800 683 477 for pricing, or submit a quote request online & our sales team will forward you a quote promptly.